Clear, Kind, and Connected: Communication Tips for June
June is Effective Communication Month, making it the perfect time to pause and reflect on how well you’re connecting with your residents. Strong communication is at the heart of every successful property—it builds trust, prevents misunderstandings, and helps your community run smoothly.
This month, take a few moments to do a self-check and ask yourself:
Am I getting timely responses to my messages?
Are my communications clear and easy to understand?
Do I give residents enough notice, or am I often sending things last-minute?
Are my emails, texts, and phone calls being returned?
Could I be using better or more preferred channels (like text instead of paper memos)?
Ask Residents What Works Best for Them
A great way to improve communication is to ask residents how they prefer to be contacted. Consider sending out a short, informal survey—paper, text, or online—asking questions like:
What’s your preferred method for receiving updates? (Text, email, printed notice, etc.)
Do you read posted flyers or memos?
Would you like reminder texts for events or deadlines?
How often would you like to receive updates?
Once you gather the responses, use the feedback to adjust your communication strategy. Meeting residents where they are makes it more likely they’ll read and respond!
Host a Communication Workshop
You can also turn this month into a learning opportunity by hosting a resident program on effective communication. Keep it light and friendly, and focus on building mutual understanding and respect.
Ideas to include:
Explain your communication process (deadlines, reporting, follow-ups) so residents understand why timely responses matter.
Share what happens behind the scenes when paperwork isn’t turned in or appointments are missed.
Offer tips for resolving neighbor-to-neighbor conflicts or making maintenance requests clearly and respectfully.
When residents understand how communication impacts the community as a whole, they’re often more willing to engage and respond.
Little Changes, Big Results
Improving communication doesn’t have to be a big overhaul. Sometimes small changes—like updating your message board more regularly, sending shorter texts, or using emojis and friendly tone—can lead to better engagement and happier residents.
By focusing on clear, consistent, and compassionate communication, you not only make your job easier—you help your residents feel heard, valued, and connected.
